Refund policy
At Mattrezzz, we want you to be happy with your purchase. Please read our return policy before placing an order.
Change of Mind
Due to hygiene reasons, we do not accept returns or exchanges for change of mind once a mattress has been delivered and accepted.
Please ensure you select the correct size and comfort level before completing your purchase. If you have any questions, our team is happy to help before you order.
Damaged or Faulty Products
If your mattress arrives damaged or has a manufacturing fault, please notify us within 48 hours of delivery by emailing us with:
- Your order number
- A description of the issue
- Clear photos of the damage or fault
Once assessed, we will arrange a replacement, repair, or refund where required under the Australian Consumer Law.
Delivery Issues
Please inspect your mattress upon delivery. If you notice any visible damage to the packaging or product, notify the delivery driver where possible and contact us immediately.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Order Cancellations
Orders may be cancelled before they have been dispatched. Once an order has been shipped, it cannot be cancelled.
Refund Processing
Approved refunds will be processed back to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.
Contact Us
If you have any questions about this policy or require assistance with your order, please contact us.
Mattrezzz
Sydney, NSW
Email: mattrezz.com.au@gmail.com