Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with Mattrezzz. We are committed to delivering your new mattress quickly, safely, and efficiently.

Delivery Areas

Mattrezzz currently delivers throughout Sydney and selected surrounding areas. If you're unsure whether we deliver to your location, please contact us before placing your order.

Delivery Timeframes

  • Standard delivery: 1–5 business days

  • Weekend delivery: Available in selected Sydney suburbs

  • Delivery time-frames may vary during busy periods, public holidays, or due to unforeseen circumstances.

Once your order has been dispatched, you'll receive a notification with delivery details where available.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and order.

We may offer free delivery on selected products or promotional offers. Any applicable shipping discounts will be displayed at checkout.

Delivery Requirements

Please ensure:

  • The delivery address is correct.

  • Someone is available to receive the order if required.

  • There is safe and reasonable access for our delivery team.

If delivery cannot be completed due to incorrect information or inaccessible premises, additional delivery charges may apply.

Missed Deliveries

If no one is available to accept delivery where required, our team will contact you to arrange another delivery time. Re-delivery fees may apply.

Order Inspection

Please inspect your mattress upon delivery. If your order arrives damaged or incorrect, notify us within 48 hours by contacting our customer support team with your order number and photos of the issue.

Delivery Delays

While we aim to deliver within the estimated time frame, delays may occur due to circumstances beyond our control, including:

  • Severe weather

  • Traffic conditions

  • Courier delays

  • Public holidays

  • Supply chain disruptions

Mattrezzz is not liable for delays caused by these events, but we will keep you informed of any significant changes.

Ownership and Risk

Ownership of the goods transfers to you once full payment has been received. Risk passes to you upon successful delivery to the nominated delivery address.

Contact Us

If you have any questions about shipping or your delivery, please contact us.

Mattrezzz
Sydney, NSW, Australia
Email: mattrezzz.com.au@gmail.com